Last updated: 8 November 2026.
Your photographer keeps the date and time of your session for you alone and turns down other clients for it. These rules explain what happens if plans change. They are part of our Terms of Service.
If you cancel
- More than 14 days before your session: we refund everything you have paid.
- From 14 days to 72 hours before: the deposit is not refunded. You can use it once for a new date instead (see “Moving your session”).
- From 72 hours to 24 hours before: we keep 50% of the price of your session.
- Less than 24 hours before, or if you don’t come: we keep the full price of your session.
The amount we keep includes the deposit you have already paid; it is not added on top. It is based on the price of the session itself: extras you added, such as express editing, are refunded or not charged. If you have already paid more than the amount we keep, we refund the difference. If you have paid less, we charge the difference to the card you booked with, as you agreed when you booked.
Example: a €250 session with a €50 deposit. Cancelled 48 hours before: we keep €125, so we charge €75 more. Cancelled 12 hours before: we keep €250, so we charge €200 more.
Moving your session
You can move your session once for free if you ask at least 72 hours before it starts. The new session takes place within 12 months of the original date, depending on our photographers’ availability. If you choose a bigger package, you pay the difference. Moving a session does not make an amount that was not refundable refundable again. A second change is possible by agreement, but it is not guaranteed to be free.
If you are late
Your session ends at the agreed time. For sessions of one hour or longer, your photographer waits up to 30 minutes and tries to reach you by phone and WhatsApp; for shorter sessions, until the end of your booked time. After that, it counts as a no-show.
Weather
If the weather at the time of your session makes it unsafe or makes the agreed shoot impossible, for example an official weather warning or a storm, we move it for free. If we cannot agree a suitable alternative, we refund what you paid. Changeable weather, clouds or light rain are not a reason to reschedule: we adapt the route and use covered places. A cancelled flight or a change in your travel plans counts as an ordinary cancellation.
If we cancel
If your photographer falls ill or we have to cancel for any other reason, we offer you another photographer of the same standard, a new time, or a full refund, and you choose.
How to cancel or move
Use the “Cancel or withdraw” link in your booking confirmation or write to info@milanphotographer.com. The time we receive your message counts. Refunds go back to your card within 14 days.
Your rights
If the law of your country gives you a right to withdraw from this contract, nothing in this policy takes it away. Bookings made before 8 November 2026 keep the cancellation terms agreed at the time.